Shipping policy

Effective Date: 25th November 2025

At Zach & Grace, all products sold through our website are digital products. We do not ship physical items.

Digital Delivery

All products are delivered digitally via secure download immediately after purchase. Once payment has been successfully processed, you will receive access to your digital files through:

• An on-screen download link on the order confirmation page, and/or

• An automated email containing your download link if you have provided your email address at checkout.

Digital files are typically available instantly, but in rare cases may take a few minutes to appear.

Access & Download Issues

If you do not receive your download link, please check your spam or junk folder. If you are still unable to access your files, you can contact us at hello@zachandgrace.co, and we will be happy to assist.

No Physical Shipping

As all products are digital, no physical shipping, delivery times, or tracking numbers apply. No physical goods will be sent by post.

Refunds & Cancellations

Due to the nature of digital products, all sales are final once access has been provided. Please review product descriptions carefully before purchasing.

For full details, please refer to our Refund Policy and Terms & Conditions.